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SHIPPING & RETURNS
SHIPPING INFORMATION
At Syna we are committed to providing our customers with a seamless and reliable shipping experience. Our shipping policy outlines important information about the shipping process, including delivery times, tracking, and more. Please read the following information carefully before making a purchase:
How long will it take to receive my order?
Once we have received your order, we will lovingly make or pick and pack your order ready for courier collection.
Orders are typically processed within 1-2 business days (excluding weekends and holidays). Customised or made-to-order items may require additional processing time, which will be specified in the product description, please read these carefully.
Estimated delivery times vary depending on your location, these will be specified in the shipping options. Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor the status and location of your package.
Do you offer Click & Collect?
If you prefer you can choose to collect your order directly from us, simply select the Click & Collect option at checkout and we will email you the details.
Click & Collect is from Rothesay Bay, Auckland.
Click & Collect orders will be held for 28 days (4 weeks) and then disposed of if not collected. If you have chosen this option and then find you are unable to get in touch please contact us, we will work with you to find a solution that works.
Do you ship outside NZ?
We are not able to ship some of our items overseas, unfortunately due to restrictions in airfreighting liquids. Information on whether an item is available to be shipped outside of NZ will be in the shipping options on each individual product.
What if my order does not arrive or is damaged when I receive it?
In the rare event that your package is lost or arrives damaged, please contact us, and we will assist you in resolving the issue. Please track your order and contact us if it doesn’t arrive within 7 days. Couriers no longer accept claims for lost or damaged parcels after 14 days, so it is imperative you contact us as soon as you are aware of an issue. As a result of the courier’s policy, we are unable to send replacements more than 14 days after the shipping confirmation.
Can I add to or change my order?
If you need to make changes to your order or cancel it, please contact us as soon as possible. Once an order has shipped, we may not be able to make changes or cancellations.
Can I return my order or get a refund?
For information on returns and refunds, please refer to our Refund & Exchange Policy.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. We are here to assist you.
We strive to provide the best possible shipping experience for our customers, and we appreciate your trust in Syna. Thank you for choosing us for your shopping needs.
RETURN & EXCHANGE POLICY
At Syna, we aim to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund and exchange policy to ensure your peace of mind. Please read the following guidelines carefully:
1. Returns:
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We accept returns within 14 days of the purchase date.
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To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
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We do not accept returns for “change of mind” so please choose carefully.
2. Refunds:
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
3. Exchanges:
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If you received a defective or damaged item, we will happily exchange it for the same product.
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If, for any reason, you are dissatisfied with the item you have received please contact us and we will discuss the options with you.
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To request an exchange, please contact us.
4. Return Shipping:
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Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective/damaged item.
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Please use a trackable shipping method to ensure we receive the returned item.
5. Refund Status:
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If you haven't received your refund after the specified time frame, please check with your bank or credit card company before contacting us.
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If the issue persists, feel free to reach out to us for assistance.
If you have any questions or need assistance with a return or exchange, please don't hesitate to contact us. We are here to help.
We value your satisfaction and strive to make the return and exchange process as smooth as possible. Thank you for choosing Syna.
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